How Can You Make Yourself Customer Sensitive Using Business Polls?

Business polls are no doubt a great way to evaluate your business progress in the competitive world of market. These are also beneficial by helping you determine the other business strategies you may incorporate to meet the needs or requirements of your customers.

Every business poll is needed to have feedback in a form of opinion and it should be structured with the right kind of formats and requires to make it customer sensitive and it might be in the form of questionnaire online or phone calls.

Being a customer sensitive using business polls, you need to remember that customers are sensitive about the cost of any service and product. They always concentrate on getting everything at cheaper rates. Nevertheless, the scenario becomes different when products become popular and demanding. In these cases, the customers concentrate on technological elements instead of the cost alone.

Below are the other tips to make yourself customer sensitive whenever you are using business polls:

• Decide Your Customer Preferences

Before you go to polls, you should ask questions about what customers prefer and what’s the most convenient means of giving opinions is. Depending on the business nature and customer profile, you should decide whether you go social media or count on making the phone calls to have customer engagement and real time feedback.

• Explain Your Purpose

The main purpose of collecting information should be cleared through brief introduction and how information is gathered will be consumed should also be stated to be customer sensitive.

• Update Your Customers

It is important to keep your customers updated so that you will know their opinions on the business polls. You may update them by sending promotional emails or posting some information on social media so that followers are informed of the current situation.

• Consider Using Appropriate Questions

Depending on the business poll’s purpose, you should choose suitable kinds of questions. It may be a closed or open type question, with response in the form of a yes and no question. You can also use multiple type, which will let your customers choose one among the provided options. The scale type once the response comes in a form of rating.

• Consider Incentives

Offering rewards for opinions may be effective for luring customers.

• Assure Your Customers about the Confidentiality of the Information

Guaranteeing the confidentiality of the information that your customers have provided is a way to build confidence and trust. Therefore, people should be assured that there won’t be disclosure of identity.

• Always Stay Relevant

For you to stay customer sensitive when it comes to business polls, you have to take note that relevance is the key. Ask only your customers about relevant questions and never use topics that are not related to what you are servicing or offering.

By keeping those tips in mind, you can guarantee that you will make most of your business polls. When making a business poll, stick with a reliable poll maker.

5 Ways to Share Survey Results That Will Work For Anyone

So, you have finally finished your free poll and you have all the results you need. What’s next? Where you do go from there?

It is always an exciting thing to use an online polling tool to put together your survey, send this out and wait with eagerness for the responses. It becomes even more inspiring once you see that you managed to collect a lot of insightful and high quality information, thanks to the help of a survey creation tool.

However, these results will never have any use unless you communicate them to serve as a resource for all interested parties. For more people to see the real value of your survey results, below are some of the most ideal ways on how you can share them to the public.

Use a Blog Post to Share Results

One of the best ways to make the most out of the results you get from the survey you created using an online polling tool is through a blog post. A blog post is an ideal way to leverage the existing audience for your blog and present the main findings you got from your survey. For example, if you came up with an infographic, you can go ahead and embed this into your blog post to serve as a visual resource.

Create an Infographic for a Visual Presentation of Results

Can you still remember the last time you bothered to read an entire web page from top to bottom? It is found out that on average, site visitors only read about 28 percent of the text on an average visit. Many of these visitors only choose to scan the words on a page instead of actually spending time to read and digest every word. This is because those who are part of the online world are dealing with information overload.

If this is the case, how will you be able to make people more interested with the results you got from your survey just when there is an increased competition and rivalry for full attention? Experts recommend to visually present your data through an infographic in order to boost readership of your survey results by as much as 80 percent. Your audience is going to be more inclined to pay attention to visually appealing image instead of a black and white page filled with words.

Share Survey Results with Social Media

Everyone loves to share facts and details over social media. Just make sure that you direct visitors to a landing page before you share results through social media. In this context, the landing page is a web page which offers more details about your survey, like a blog post.

Share a Web Link

You can also share your survey results from the survey’s analyze section. It is a great choice if you want to share a quick summary of survey results and you like to control how public or private the results will be. The link that you will be sending out can update every 5 to 10 minutes, which means that those who received the link will have updated data.

Send Instant Results to Respondents

If you like to let your respondents check their responses and compare these with other respondents, you can also show them instant results of your survey. Through this, respondents will get real time summary of data collected once they completed your survey.

How To Surpass Your Respondents Expectation In Online Survey?

Survey fatigue is a growing problem that people who make online survey face every time they collect data. If you want to continue getting information from your targeted respondents, you have to ensure that your survey projects are worthy of their time and this means getting rid of the respondent’s expectations from online surveys effectively.

 

Whenever you are designing an online poll or survey, you have to keep your respondents fatigue-free and engaged. Such simple tips will help you surpass your respondent’s expectations in online surveys:

• Never Over Survey Your Respondents

Surveys pop up everywhere these days from the grocery receipt to email inboxes to classic paper survey. There is definitely nothing wrong with many people wanting to collect data, yet the prevalence of surveys presents the challenge of maintaining a good response rate. Therefore, before you start designing surveys, make sure that you are not getting lost in the sea of requests for feedback and overloading your respondents with countless survey requests for a short period of time. If possible, reduce the number of the requests that a person gets from your business or company.

• Tell Them the Value of Your Survey

If your respondents can see how their response will be used, they’re much more likely to donate their time to the survey you have. Therefore, make this clear wherever possible. Regardless of your plans you might have for your survey data, communicate those in the email invitations. If there are some incentives attached for their response, these must definitely be included too. Communicating within the survey can also enhance your response rate and minimize survey taking fatigue.

• Make It Simple to Answer Survey Questions

You have done a good job communicating the value of your survey, so never destroy that goodwill through forcing a hard survey experience on the part of your respondents. You may use logic for skipping over irrelevant questions or get rid of the whole sections of the survey based on the responses to early questions. Take some time to design a survey that provides you relevant data through showing only the most important questions to each of your respondents.

You should also make sure that your survey works properly with mobile devices. If there is any chance that people might take your survey on a tablet or a phone to know the experience on such devices.

• Ask the Right Questions on Your Surveys

When you are writing survey questions, it might be easy to throw in extra ones there and here. It is tempting to want to gather data in one survey, yet you must always concentrate exclusively on the questions that will help you meet your goals on surveys. Collecting a lot of irrelevant data could make action and analysis more difficult and adding some questions puts you at risk of high survey fatigue. Whenever possible, just keep your questions focused on what you need to learn from your surveys or online poll and consider being ruthless when it comes to getting rid of those outside that scope.

How to Impress Your Respondents With Useful Features In Online Poll?

Every time you create survey online, you expect your respondents to be inclined and interested to answer your survey questions. You use the best survey software and double check your survey question order. You learn how to make survey questions in the hopes of attracting more people to provide their answers. But, did you know that there are some useful features which can help you impress your respondents without trying too hard?

Customizing your online poll with several features can give you the perfect chance to highlight the logo of your organization or company, boost your response rate and simply make your poll more fun than ever.

Two of the best ways for customizing your survey can be found easily in the survey itself and you can also make the changes to a deployed survey.

The Power of Logos

Make sure you add your logo to your online poll title which can be used for promoting your brand at the same time. What makes logos great is that aside from improving brand awareness and making it instantly recognizable among your target audience, people tend to be attracted to visual things and the right logo designs and colors can do the trick to impress them right from the get-go.

Choose a Matching Design Theme

Instead of having simple spaces between your questions, why not add some bars to separate theme. Here, there are endless possibilities you can try and you can make it as varied and unique as your surveys are. You can change the color scheme of your online poll or create a whole new theme which suits your poll and your personal preferences as well. Just make sure that you don’t go overboard or else, you might end up distracting your respondents for providing their answers to your survey questions.

Advanced Tips for Survey Customization

Colors and logos are just the tip of the iceberg when it comes to the opportunity of customizing your survey to impress your respondents with the personal and professional feel of your survey that could lead to increased response rates.

• Email invitation – If you will send to your own email addresses list, it is most likely the very first place where your recipients are going to get information regarding your survey. You can customize the mail with the names of your respondent and make sure that you also include an explanation of who you are and why you seek the opinions of the respondents. This will not just add a more personalized feel for your survey in general but this will also have an added payoff of higher response rate.
• Survey end page – It is the very last page that your respondents are going to see at the end of the survey so you want to ensure that you will leave a good lasting impression. You can customize the pages with imaged, hyperlinked text or redirect your respondents to your own site.

These are just some of the best features you can add to impress your respondents. 

How to Use Slider Questions in Your Online Poll?

When creating your employee survey questions, marketing survey questions or customer satisfaction questions, it is important to be familiar with the different types of survey question wordings you can use. One of the most common survey questions being used today in online polls is the slider survey question. What are these questions and how do you incorporate them to your online polls?

What are Slider Survey Questions?

A slider survey question is a type often used for questions wherein the answers are rated on a scale. This offers a more usable albeit different take on the common range question type. The truth is, there is one notable difference between a range question type and a slider question type. With a slider, there is an indicated starting point. The respondents can either opt to keep their initial starting point or they can drag the slider to make it agree with their personal preferences. Through providing an ability of sliding a bar on the visual line, the researchers can easily enhance the usability of their online poll and at the same time, gather more nuanced answers from the survey takers or respondents.

Where Do You Use Slider Survey Questions?

The slider survey questions can be used for a number of functions and purposes. Below are some good examples of slider survey questions.

• Where do you belong on the political spectrum in the US?
• How often do you ride your bike to the office?
• On a scale of 1 to 10, how much do you agree with the statement below?
• What percent of your monthly income goes to charity?

As you can observe from these questions, every time you want to measure the degree or level of something, the slider survey question might be the best type you can use.

How Do You Set Up Sliders for Your Survey?

When you set up your slider survey questions, there are actually several different options available for you. You can choose to add different labels, units or you can also decide on where you would like the slider to begin.

What are the Other Things You Can Do With Sliders?

The slider survey questions tend to be very flexible. This then gives you the ability to customize them in any way you want and any way you can. You can even use CSS in order to change the slider’s graphics and do different things, such as the following:

• Add a gradient to the overall feel of the slider
• Change the slider’s color
• Change the handle of the slider from a simple bar to an image.

No matter what the purpose of your online poll may be, the proper use of slider survey questions can help you a lot in getting the answers you need and ensure that they are as accurate as you want them to be. These survey questions can greatly influence the results you acquire from your online polls in more ways than one.  

Best Way to Design a Matrix Question in Online Survey

If you take a look at the best survey sites, you will notice how they make use of different questions when they make online survey.

Every online poll is composed of questions that are designed according to the results that the free poll maker or online survey creator wants to get or acquire. Probably among the most common and famous of questions used not only in online surveys but even in traditional pen and paper surveys is none other than the matrix question.

The matrix question is basically multiple questions that are presented on a grid form. For an online survey creator, these bundled questions are easier to write and program. These questions are also generally easier to understand and answer in the case of the respondents since the answer options and scales pretty much stay the same in all the items.

But, it is this very surface simplicity of a matrix question that masks its notable drawbacks. For you to gather high quality data, it is important to be familiar with the main pitfalls of this particular type of question, especially now that more and more surveys are being done and answered using mobile devices.

As it is very easy to create these matrix questions, you will notice how this question type is overused by free poll makers. These provide a lot of response options and a lot of rows or items. This is what makes it hard for the respondents to read and it can even promote a poor behavior in taking surveys. They can opt for straight lining in which the respondents choose the same response for every item without giving each row a careful consideration or they can also randomly choose responses for the reason that they just want to finish everything and escape the matrix.

Simple Tips to Write Good Matrix Questions

• Try to keep the response options as short as possible. These response options are the columns of the possible responses.
• Display just five or even fewer response options.
• Ensure that the item wording is short. These items are the rows.
• Once again, display just five or fewer items.

You don’t have to worry in case your matrix questions don’t follow these guidelines as you can still use every question you have written. You can always improve the overall experience for the respondents and gather better data by doing either of these two things: you can choose to break up the matrix into several individual questions or you can break up the large matrix into smaller matrixes.

You also have to remember the fact that most online surveys are completed using mobile devices. For this reason, matrix questions in horizontal formatting are not great for smartphones so be careful when designing the questions and make them suitable for mobile viewing. This will ensure that you will get the answers that you need while ensuring seamless experience for your respondents. 

Effect of Question Order on the Completion Rate of Online Poll

Whether you use a free poll or a paid online polling tool to create your surveys, the question order you follow can have a direct effect on the responses you will get from your respondents.

This effect is sometimes most evident in the field of politics. When a poll maker asks people about the most important issue faced by the country, the answer they will give will be the object of focus for the answer they give to the next question. When the follow up question is whether they disapprove or approve how the president handles his job, most of the time, the respondents will answer the approval question while they judge the president mainly on how he handles the issue they consider as the most important.

It is a common phenomenon called priming. The respondents are being primed to think of a particular issue while they answer the next question.

Priming will have an effect even when the survey topic is not related to politics or not even controversial at all. For example, if your first question is about the favorite sport of a respondent, this may not be suitable if your next question is if they have any interest in participating on a company basketball team. When basketball is not high on your respondent’s list of favorite sports, they might be tempted to rate their interest lower in being part of the company team than if you ask about the team first before their favorite sport.

One more reason why the order of questions matters is that your respondents may feel the need of being as consistent as possible in their answers. For instance, when you ask a student to ask an extremely mind boggling math problem first before you ask them if they enjoy the math subject, they could be tempted to have a lower interest rate if they had difficulties in solving the math problem.

The response options from an earlier query may also affect subsequent answers. When you ask about their favorite out of four fruits and you ask the amount of fruit they eat in one week, they may focus their attention on just the four items and report a much lower number than if they were to consider a longer list of fruits.

How will you address the effects of question order when you create your poll using a survey creation tool? One feasible option is to randomize the questions in order for your respondents not to answer all the questions in a similar order. You can try question randomization which will let you know exactly just that. You can randomize the questions in order to decrease the effects of question order on your poll.

You see, more than the questions themselves, how you put the questions in order in your survey can either make or break the success of your poll. Make sure that you observe proper order of questions to get the results you need.